Earnings Calculator
-
$0 $0
Hourly earnings
0% increase
-
0 hours
Weekly time saved
0 hours a day
-
$0 more
Extra earning potential
$0 more each month
©2026 TurnKey Coach / Barbell Logic, Inc. All rights reserved. Terms of service | Privacy policy | SMS terms
Effective as of May 16, 2026
Last updated on May 16, 2026
Terms of service
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the TurnKey Coach platform, including our websites (turnkey.coach, app.turnkey.coach, and any subdomain), our mobile and desktop applications, our APIs, and any related services (collectively, the “Services”), operated by Barbell Logic, Inc. (“TurnKey Coach,” “we,” “us,” or “our”).
By accessing or using the Services, creating an account, or clicking “I agree” (or similar), you agree to these Terms. If you do not agree, do not use the Services.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case “you” refers to that entity.
2. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) and legally able to enter into a binding contract to use the Services. The Services are not intended for use by individuals under 13. Coaches working with minors are responsible for obtaining verifiable parental or guardian consent and complying with all applicable laws.
You may not use the Services if applicable law prohibits you from doing so or if your access has previously been suspended or terminated by us.
3. Accounts
3.1 Registration
To use most features, you must register an account. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately at help@turnkey.coach of any unauthorized use.
3.2 Account Types
The Services support multiple account types, including individual coaches, coaching companies (with admin and coach sub-accounts), and clients. The features available to you depend on your account type and subscription tier.
3.3 Coach-Client Relationships
Clients are added to the Platform by coaches or coaching companies. The coaching relationship is between the coach (or coaching company) and the client; TurnKey Coach is not a party to that relationship and does not provide coaching services. We are a software platform that enables coaches to deliver their services.
4. Subscriptions, Billing, and Payments
4.1 Subscription Tiers
The Services are offered on three plans: Essential, Pro, and Enterprise. Each plan includes a different set of features and allowances, such as the clients and coach accounts included, AI assistant credits, and API calls. Pro is offered in tiers of 15, 25, 50, or 100 included clients. Current pricing, allowances, and feature comparisons are published at turnkey.coach/plans and are incorporated into these Terms by reference. Enterprise pricing and terms are agreed in writing with our sales team.
Accounts that subscribed before October 31, 2026 may remain on a previous plan (Starter, Team, Professional, or Enterprise) until they move to a current plan. The pricing, limits, and fees of a previous plan are those shown on the Billing page in your account, or in your written agreement with us.
We may change pricing or plan structure for future subscription periods upon notice as described in Section 14.
4.2 Free Trial and Billing Start
New accounts include a 14-day free trial. You provide a payment method when you create your account; you will not be charged during the trial, and you may cancel any time before it ends to avoid being billed. If you do not cancel, your Subscription begins and your payment method is charged when the trial ends. We reserve the right to modify or discontinue the free trial offer at any time, and to limit eligibility (for example, one free trial per person or organization).
If you sign up for Essential, your trial includes Pro features, except those available only on Enterprise. Before your trial ends, we will ask you to choose a plan. If you do not choose, your account continues on the plan you signed up for, and the Pro features end when the trial does.
4.3 Billing Cadence
You may choose monthly or annual billing at signup where your plan offers it. Essential is billed monthly only. Pro may be billed monthly or annually; an annual Pro subscription costs ten times its monthly price. Subscription fees are billed in advance. Your first charge is made when your free trial ends, and later charges fall on the same calendar day of each month (monthly billing) or each year (annual billing).
- Essential is charged per client: at the start of each billing period, the number of active clients on your account multiplied by the per-client rate published on turnkey.coach/plans.
- Pro is charged at the flat monthly or annual rate for your tier.
- Enterprise is charged as set out in your written agreement.
- Previous plans: Starter is charged per active client at the start of each billing period. Team, Professional, and previous Enterprise subscriptions are charged at their flat monthly or annual rate, subject to the plan’s capacity limits.
Usage beyond your plan. Clients, AI assistant credits, and API calls beyond your plan’s allowance are never blocked. The excess is billed at the rates published on turnkey.coach/plans:
- extra clients on Pro beyond your tier’s included clients, counted as the median of your daily active-client counts in the month, rounded up to whole clients;
- additional coach seats, which the account owner purchases before adding a coach, billed for the most seats held at any time in the month;
- AI assistant credits and API calls beyond your allowance, which is pooled across your active clients, in the blocks published.
Usage is billed monthly for the previous calendar month. On a monthly plan it is added to your next invoice; on an annual plan it is invoiced and charged at the start of the following month.
Changing plans. A move to a larger plan, or from monthly to annual billing, takes effect immediately, and the prorated difference is charged at once. A move to a smaller plan, or from annual to monthly billing, takes effect at your next renewal, with nothing charged until then. During a free trial, any change takes effect immediately and nothing is charged until the trial ends.
You authorize us (and Stripe) to charge your payment method for all fees due. Fees are non-refundable except as required by law or as expressly stated in these Terms.
4.4 Fees Charged on Client Transactions
When a coach uses the Platform to charge their clients, Stripe charges a payment processor fee on each client transaction. On a previous plan, TurnKey Coach also charges a Platform Processing Fee. These are separate fees, charged by separate parties.
4.4.1 Stripe Payment Processor Fee (set and collected by Stripe)
Each client transaction processed through the Platform is subject to a fee charged by Stripe, Inc., the third-party payment processor that handles all client transactions on the Platform. Stripe’s standard rate for United States–based coaches is currently 2.9% plus $0.30 per card transaction. This fee is set and collected by Stripe directly, is exclusively controlled by Stripe, may vary by location, and is subject to change. Stripe’s fees and terms are governed by Stripe’s own agreements; by using the Services to process client transactions, you also agree to Stripe’s terms of service.
4.4.2 TurnKey Coach Platform Processing Fee (set by TurnKey Coach, varies by tier)
On Essential, Pro, and Enterprise, TurnKey Coach charges no Platform Processing Fee on client transactions.
On a previous plan, TurnKey Coach charges a Platform Processing Fee on each client transaction: Starter 2%, Team 1.75%, Professional 1.25%, and Enterprise 0.5%, unless a different rate has been agreed with you. Your rate, if any, is shown on the Billing page in your account. The fee is charged when the client transaction is processed and is deducted from the gross transaction amount before payout to the coach. It stops once your account moves to a current plan.
4.4.3 How Payouts are Calculated
When the Platform processes a client transaction:
- Stripe deducts the Stripe Payment Processor Fee.
- On a previous plan, TurnKey Coach deducts the Platform Processing Fee for your plan.
- The remaining amount is paid out to the coach.
A payout breakdown showing the fees is available in your account dashboard.
4.5 Taxes
Fees do not include any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use, or withholding taxes by any jurisdiction (collectively, “Taxes”). You are responsible for all applicable Taxes other than taxes based on our net income.
4.6 Failed Payments
If a payment fails, we may suspend or terminate your access to the Services until the issue is resolved. We may attempt to re-charge a failed payment method on a reasonable schedule.
5. Acceptable Use
You agree not to:
- Use the Services in violation of any law or regulation.
- Upload or transmit content that is illegal, infringing, defamatory, harassing, threatening, or that invades another person’s privacy.
- Submit Protected Health Information (“PHI”) as defined under HIPAA, or any other category of regulated data we have not agreed to receive.
- Attempt to gain unauthorized access to the Services, other accounts, or our systems or networks.
- Interfere with, disrupt, or place an unreasonable load on the Services (including via automated tools other than the documented API and MCP endpoints used within their documented limits).
- Reverse-engineer, decompile, or disassemble the Services, except to the extent applicable law expressly prohibits such restriction.
- Resell, sublicense, or commercially exploit the Services, except as the Services expressly contemplate (e.g., coaches charging clients for coaching services).
- Use the Services to send spam, unsolicited bulk messaging, or any communications that violate applicable anti-spam law.
- Impersonate any person or misrepresent your affiliation with any person or entity.
We may suspend or terminate accounts that violate these rules.
6. User Content
6.1 Your Content
The Services allow you to upload, create, and share content, including workouts, programs, videos, photos, written notes, and messages (“User Content”). You retain all ownership rights in your User Content.
6.2 License to TurnKey Coach
You grant TurnKey Coach a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, and process your User Content solely for the purpose of providing, securing, and improving the Services for you. This license terminates when you delete the User Content or your account, except: (a) for backup copies retained for the period described in our Privacy Policy, (b) for content you have shared with another user (which that user retains under the access you have granted them), and (c) where retention is required by law.
We do not use your User Content to train artificial intelligence or machine-learning models without your explicit, opt-in consent.
6.3 Coach-Owned Content
If you are a coach or coaching company, programs and templates you create are your intellectual property. Clients receive a limited, personal license to use the programs assigned to them solely for the duration of their coaching relationship with you, unless you and the client agree otherwise.
6.4 Feedback
If you provide suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction.
7. Third-Party Applications and APIs
The Services include APIs and a Model Context Protocol (MCP) endpoint that you may use to connect authorized third-party applications, including AI assistants such as ChatGPT and Claude. The Services may also offer outbound integrations (such as Zoom and, in the future, Google Meet) that allow TurnKey Coach to perform actions on a connected third-party service on your behalf.
Your use of any third-party application or service is governed by that party’s own terms and privacy policies; TurnKey Coach is not responsible for them. You are responsible for the actions of any third-party application you authorize to access your account, and for the use of any outbound integration you connect.
Authorizations may be revoked at any time from your account settings. We may rate-limit, suspend, or revoke API and MCP access for security, abuse prevention, or operational reasons. See our Privacy Policy, Section 7, for details about what data is exchanged with each integration.
8. Intellectual Property
The Services, including all software, designs, text, graphics, logos, and trademarks, are owned by Barbell Logic, Inc. or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services in accordance with these Terms. No other rights are granted.
9. Termination
9.1 Cancellation by You
You may cancel your subscription or close your account at any time through the in-app account settings or by emailing help@turnkey.coach. The effect of cancellation depends on your billing cycle:
- Monthly subscriptions & add-on services: Cancellation takes effect at the end of the current monthly billing period. You retain access to the Services through the paid period, and you will not be charged for the next monthly period.
- Annual subscriptions & add-on services: Cancellation may be initiated at any time, but takes effect at the end of the current twelve-month paid term. You retain access to the Services through the end of that paid term, and your subscription will not auto-renew.
- Prepaid subscription fees — including annual plans and prepaid coaching programs such as Accelerator — may be fully refunded if you cancel within 7 days of purchase and the prepaid service has not yet begun (for coaching programs, that no coaching session has taken place). After that 7-day window, or once the prepaid service has begun, prepaid fees are non-refundable for unused time except where required by applicable law. If you require a refund and believe applicable law requires one, contact help@turnkey.coach.
- Free-trial users (Section 4.2): You may cancel during the trial at any time at no charge, and we will not bill you. If you do not cancel before the trial ends, your payment method is charged and your paid subscription begins.
If you wish to terminate your account immediately and forfeit access to any remaining paid period, you may request that in your cancellation message. Cancellation does not extinguish your obligation to pay any fees already accrued, including any Platform Processing Fees on client transactions completed before cancellation.
9.2 Termination by Us
We may suspend or terminate your access to the Services, with or without notice, if: (a) you breach these Terms, (b) we are required to do so by law, (c) your account presents a security or fraud risk, or (d) we discontinue the Services. We will provide reasonable notice of discontinuation where practicable.
9.3 Effect of Termination
Upon termination, your right to access the Services ends. We will retain and delete your data as described in our Privacy Policy. Sections that by their nature should survive termination (including Sections 6, 8, 10, 11, 12, 13, and 14) will survive.
10. Disclaimers
10.1 No Medical Advice
The Services are a coaching platform, not a medical or healthcare service. Content available through the Services — including programs, exercise demonstrations, and coach communications — is for general fitness and educational purposes only and is not medical advice. Consult a qualified healthcare professional before beginning any exercise program. You assume all risk of injury arising from your use of the Services.
10.2 “As Is”
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(a) NO INDIRECT DAMAGES. TURNKEY COACH AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR USE, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) CAP. OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS WHETHER AT LAW OR IN EQUITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS (US$100).
These limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose. Some jurisdictions do not allow the limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.
12. Indemnification
You agree to defend, indemnify, and hold harmless TurnKey Coach, Barbell Logic, Inc., and our affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your User Content; (c) your violation of these Terms; (d) your violation of any third-party right, including intellectual property or privacy rights; or (e) the coaching services you provide to or receive from another user.
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of the State of Missouri, United States, without regard to its conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply, except that Section 13.3 is governed by the Federal Arbitration Act.
13.2 Informal Resolution
Before filing a claim, you and TurnKey Coach agree to try to resolve the dispute informally by contacting help@turnkey.coach. If we cannot resolve the dispute within 60 days, either party may proceed to formal proceedings.
13.3 Binding Individual Arbitration
(a) Agreement to arbitrate. Except as provided in Section 13.3(c), any dispute, claim, or controversy arising out of or relating to these Terms or the Services (“Dispute”) will be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules if you use the Services primarily for personal, family, or household purposes (for example, as a client), or otherwise under its Commercial Arbitration Rules (for example, as a coach or coaching company), in each case as modified by this Section. The AAA’s rules are available at adr.org. If the AAA is unavailable or declines to administer the arbitration, the parties will agree on a substitute provider or a court will appoint one. The arbitrator, not a court, will decide questions of arbitrability, except that a court decides any dispute about Section 13.3(d) (class waiver).
(b) Procedure. The arbitration will be conducted by a single arbitrator, in English. Hearings will take place by video conference or telephone, or on written submissions if the claimant chooses and the rules allow, unless the arbitrator decides an in-person hearing is needed. Any in-person hearing will be held in the county where you reside or have your principal place of business (or another place both parties agree to). Fees will be allocated as provided in the applicable AAA rules, except that for claims governed by the Consumer Arbitration Rules, you will pay no more in filing fees than you would pay to file the claim in the court where you reside, and TurnKey Coach will pay the rest of the filing, administrative, and arbitrator fees, unless the arbitrator finds your claim frivolous or brought for an improper purpose. The arbitrator may award the same individual relief a court could award.
(c) Exceptions. Either party may (i) bring an individual claim in small-claims court if it qualifies and stays there; and (ii) seek injunctive or other equitable relief in court for infringement or misuse of intellectual property or unauthorized access to the Services.
(d) Class action waiver. YOU AND TURNKEY COACH AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this Section 13.3(d) is found unenforceable as to a particular claim or request for relief, that claim or request (and only that one) will be severed and decided in court under Section 13.4, after the individual arbitration is complete.
(e) Opt-out. You may opt out of this Section 13.3 by emailing help@turnkey.coach with the subject “Arbitration Opt-Out,” your name, and your account email, within 30 days after you first accept these Terms or, if you had an account before [EFFECTIVE DATE], within 30 days after [EFFECTIVE DATE]. Opting out does not affect any other part of these Terms.
(f) Mass filings. If twenty-five (25) or more substantially similar demands are filed against TurnKey Coach (or by TurnKey Coach) by or with the help of the same or coordinated counsel or entities, the AAA’s Mass Arbitration Supplementary Rules will apply. In addition, the demands will be administered in batches of up to 50 demands, with one arbitrator per batch, and fees will be assessed per batch to the extent the rules allow. The parties will cooperate in good faith to resolve the demands efficiently. Statutes of limitations are tolled for demands awaiting a batch.
(g) Changes. If we change this Section 13.3, the change will not apply to a Dispute of which we had notice before the change took effect.
13.4 Venue
Any Dispute that is not subject to arbitration under Section 13.3 (including small-claims matters, claims for which arbitration is opted out, and claims severed under Section 13.3(d)), and any action to compel arbitration or confirm, modify, or vacate an award, will be brought exclusively in the state and federal courts located in Greene County, Missouri; however, small-claims matters may instead be brought in the small-claims court where you reside, and you and TurnKey Coach waive any objection to venue or inconvenient forum.
14. Changes to These Terms
We may modify these Terms from time to time. When we make material changes, we will notify you by email and/or by a prominent notice within the Platform at least 30 days before the changes take effect (or sooner if required by law or for security reasons). Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services and may close your account.
15. Miscellaneous
15.1 Entire Agreement
These Terms, together with the Privacy Policy and any pricing or order documentation referenced herein, constitute the entire agreement between you and TurnKey Coach regarding the Services and supersede all prior agreements.
15.2 Severability
If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force or effect.
15.3 No Waiver
Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
15.4 Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
15.5 Force Majeure
We are not liable for delays or failures resulting from causes beyond our reasonable control.
15.6 Notices
Notices to you may be provided by email to the address on file or by posting within the Platform. Notices to us must be sent to help@turnkey.coach with a copy to the address in Section 16.
15.7 Relationship
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and TurnKey Coach.
16. Integration of Existing Terms
Nothing in these Terms should be construed to negate any other written agreement between you and TurnKey Coach. To the extent any other terms applicable to the Services and the ones provided here appear to be in conflict, these Terms should be read as superseding the other terms.
17. Contact
Barbell Logic, Inc. d/b/a TurnKey Coach 2333 Dearborn Street Springfield, Missouri 65807 United States of America
Legal, Privacy, Support, and Security: help@turnkey.coach
Effective as of May 16, 2026
Last updated on October 26, 2026
Privacy Policy
1. Who We Are
TurnKey Coach (“TurnKey Coach,” “we,” “us,” or “our”) is a software-as-a-service coaching platform operated by Barbell Logic, Inc., a Missouri corporation with its principal place of business at 2333 Dearborn Street, Springfield, Missouri 65807, United States of America.
For the purposes of the EU General Data Protection Regulation (“GDPR”) and U.S. state privacy laws, Barbell Logic, Inc. is the data controller for personal information collected through the Platform.
This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our websites (turnkey.coach and any subdomain, including app.turnkey.coach), use our coaching application (collectively, the “Platform”), or otherwise interact with our Services.
Contact us about privacy at: help@turnkey.coach or write to the address above.
2. Our Commitments
- We do not sell or rent your personal information to any third party.
- We use commercially reasonable security measures to protect your information.
- We give you meaningful control over the information you share with us, including the ability to access, correct, export, and delete your data.
- We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
3. Information We Collect
3.1 Information you provide
- Account information: name, email address, phone number, password (hashed), profile photo, role (coach, client, admin), company affiliation.
- Coach intake information: professional qualifications, certifications, payout details (collected and held by Stripe — see Section 6).
- Client intake information: training goals, training history, injury history, body measurements, demographic information you choose to share.
- Coaching content: workouts, programs, exercise videos, written notes, and messages between coaches and clients.
- Payment information: processed and stored by Stripe; we never store full card numbers on our servers. We retain only billing metadata necessary to operate subscriptions.
- Support communications: information you provide when you contact us for help.
3.2 Information collected automatically
- Device and usage data: IP address, device type, operating system, browser type, screen size, app version, language, time zone.
- Log data: pages and features accessed, timestamps, error events, referring URL.
- Cookies and similar technologies: see Section 9.
3.3 Information from third parties
- OAuth providers (e.g., Google, Apple) when you choose to sign in with them.
- Stripe for payment status and payout events.
- Authorized third-party applications that you connect to your TurnKey Coach account (see Section 7).
- Apple Health (iOS) and Health Connect (Android), if you choose to connect them; see Section 13.
4. How We Use Information
We use personal information to:
- Provide, maintain, and operate the Platform and Services.
- Authenticate users and secure accounts.
- Process payments and manage subscriptions.
- Match prospective clients with coaches through our Client Experience Team.
- Personalize your experience (e.g., remembering preferences, customizing workouts).
- Send transactional communications (account, billing, support, security).
- Send marketing communications about new features, content, and promotions, where you have opted in or where permitted by law (you can opt out at any time).
- Detect, prevent, and respond to fraud, abuse, security incidents, and violations of our Terms of Service.
- Comply with legal obligations and enforce our agreements.
- Improve the Platform through analytics and aggregated usage research.
We process personal information on the following lawful bases (where GDPR applies): performance of a contract, our legitimate interests in operating and improving the Platform, your consent (which you may withdraw at any time), and compliance with legal obligations.
5. How We Share Information
We share personal information only as described below. We do not sell personal information, and we do not “share” personal information for cross-context behavioral advertising as those terms are defined under California law.
5.1 Within the coach-client relationship
When you join the Platform as a client, your account is associated with a coach (or coaching company). That coach has access to your training data, workouts, body measurements, and messages with them, as required to deliver coaching services to you.
When you join as a coach or coaching-company admin, you have access to the data of the clients assigned to you, on the same basis.
5.2 With service providers (sub-processors)
We use trusted third-party service providers (“sub-processors”) to operate the Platform. These providers are contractually obligated to use personal information only for the purposes we specify and to protect it with appropriate safeguards.
A current list of material sub-processors includes (without limitation):
| Sub-processor | Purpose | Region |
|---|---|---|
| Amazon Web Services | Cloud hosting, storage, compute (the only sub-processor that receives Apple Health or Health Connect data; see Section 13) | United States |
| Stripe | Payment processing, payouts | United States |
| Twilio (formerly SendGrid) | Transactional and marketing email | United States |
| Twilio | Text message delivery | United States |
| Honeybadger | Error monitoring | United States |
| Hotjar | Product analytics, session insights | European Union |
| OneSignal | Mobile push notifications | United States |
| Firebase | Mobile push notifications | United States |
| Zoom Video Communications, Inc. | Video meeting creation (only when a coach authorizes the Zoom integration) | United States |
5.3 With authorized third-party applications
If you authorize a third-party application (such as ChatGPT, Claude, or another OAuth/MCP client) to access your TurnKey Coach account, we will share with that application the data necessary to fulfill the access you have granted. See Section 7 for full details.
5.4 For legal and safety reasons
We may disclose personal information when we believe in good faith that disclosure is necessary to: (a) comply with applicable law, regulation, legal process, or governmental request; (b) enforce our Terms of Service, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect the rights, property, or personal safety of TurnKey Coach, our users, or the public.
5.5 In a business transfer
If TurnKey Coach is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you (and provide a choice where required) before personal information becomes subject to a different privacy policy.
6. Payment Information
Payments are processed by Stripe, Inc. Stripe collects and stores card details directly; TurnKey Coach receives only the billing metadata necessary to operate your subscription (such as transaction status, last four digits, card brand, expiration). Stripe’s handling of payment data is governed by Stripe’s own privacy policy.
7. Third-Party Application Integrations
This section covers two distinct types of integrations: (a) inbound integrations, where a third-party application accesses TurnKey Coach on your behalf via our API or MCP endpoint, and (b) outbound integrations, where TurnKey Coach calls a third-party service (such as Zoom) on your behalf using credentials you have authorized us to use.
7.1 Inbound: Third-Party Applications That Access TurnKey Coach (OAuth, API, and MCP Clients)
TurnKey Coach offers an API and a Model Context Protocol (MCP) endpoint that authorized third-party applications — including AI assistants such as OpenAI’s ChatGPT and Anthropic’s Claude — can use to access your account on your behalf.
When you connect a third-party application:
- You initiate the connection through an OAuth authorization flow. We do not share your data with any third-party application unless you explicitly authorize it.
- The application receives an access token that allows it to read and (where you authorize) write data in your TurnKey Coach account on your behalf. The scope of access is limited to the permissions you grant during the authorization flow.
- The third-party application’s handling of your data is governed by its own privacy policy and terms. TurnKey Coach is not responsible for the privacy practices of third-party applications. We encourage you to review them before connecting.
- You can revoke any authorized application at any time from your account settings (Settings → Connected Apps). Revocation invalidates the access token and stops future requests from that application; data already shared with the third party remains subject to that party’s policies.
- What data is exposed: depending on the scopes you authorize, this may include your profile, your client roster (if you are a coach), individual client overviews, workouts, messages, and the ability to send messages on your behalf. The application’s listing — for example, in the OpenAI App Directory or Anthropic Connectors Directory — describes the specific tools the application uses.
We log API and MCP requests for security, debugging, and abuse prevention. Logs are retained as described in Section 11.
7.2 Outbound: Services TurnKey Coach Connects To On Your Behalf
7.2.1 Zoom Integration
When a coach authorizes the Zoom integration in TurnKey Coach, we use Zoom’s OAuth flow to obtain authorization to create scheduled meetings on that coach’s Zoom account when they publish a community event.
From Zoom, we receive and store, on the connecting coach’s user record:
- The Zoom user identifier (zoom_uid)
- An OAuth access token, refresh token, and access-token expiry timestamp
These credentials are stored in our PostgreSQL database (hosted on Amazon Web Services) and are used only to call Zoom’s API on the connecting coach’s behalf — specifically POST /users/me/meetings to create scheduled meetings tied to community events the coach publishes, and GET /users/me once during the OAuth callback to capture the coach’s Zoom user identifier.
The full Zoom scopes we request are meeting:write:meeting and user:read:user.
We do not store, process, or transmit Zoom meeting content, recordings, transcripts, chat messages, or participant lists.
Zoom credentials are immediately and permanently cleared from our database when the coach disconnects Zoom from TurnKey Coach, when Zoom rejects a token-refresh request, or when the coach deletes their TurnKey Coach account.
We do not share Zoom credentials with any third party.
Coaches can disconnect Zoom at any time from their TurnKey Coach account settings, or revoke TurnKey Coach’s access from the Apps section of zoom.us.
8. Your Privacy Rights
8.1 All users
You may at any time:
- Access the personal information we hold about you.
- Correct information that is inaccurate or out of date.
- Export a copy of your account data in a portable format.
- Delete your account and associated personal information (subject to legal-retention obligations described in Section 11).
- Opt out of marketing communications via the unsubscribe link in any marketing email or by emailing help@turnkey.coach. Transactional messages (billing, security, support) are not affected.
To exercise these rights, log in to your account or email help@turnkey.coach. We will respond within the timeframes required by applicable law (typically 30 days; up to 45 days for U.S. state-law requests, with one 45-day extension available where permitted).
8.2 European Union, EEA, United Kingdom, and Switzerland
If you are a resident of the EU/EEA, UK, or Switzerland, you have additional rights under the GDPR or equivalent UK and Swiss law, including the rights to: access, rectification, erasure (“right to be forgotten”), restriction of processing, data portability, and objection to processing.
Where we rely on your consent, you may withdraw consent at any time.
You also have the right to lodge a complaint with your local supervisory authority.
International data transfers from the EEA/UK/Switzerland to the United States are made under appropriate safeguards, including the European Commission’s Standard Contractual Clauses where applicable.
8.3 California, Virginia, Colorado, Connecticut, Utah, Texas, and other U.S. state-law residents
Subject to the applicable state law, you have rights to:
- Know / Access the categories and specific pieces of personal information we have collected about you.
- Delete personal information we have collected about you.
- Correct inaccurate personal information.
- Opt out of sale or sharing for cross-context behavioral advertising. TurnKey Coach does not sell personal information and does not share it for cross-context behavioral advertising.
- Limit the use of sensitive personal information to the purposes for which it was provided.
- Non-discrimination for exercising any of these rights.
You may exercise these rights through the methods described in Section 8.1. We will verify your identity before fulfilling a request. You may designate an authorized agent to act on your behalf in accordance with applicable law.
If we deny your request, you may appeal by replying to our denial response. If you are a Virginia, Colorado, or Connecticut resident and your appeal is denied, you may contact your state Attorney General.
9. Cookies and Similar Technologies
We and our service providers use cookies, web beacons, and similar technologies to operate the Platform, remember your preferences, and analyze usage. You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.
We use Hotjar to better understand how users interact with the Platform and to identify friction points. Hotjar collects behavioral data (clicks, taps, scrolls), technical data (device type, screen size), and limited identifiers. For more information, see Hotjar’s Trust Portal and Privacy Policy. You can opt out of Hotjar at the link in their privacy policy.
We do not use third-party advertising networks, advertising cookies, or web beacons for advertising purposes.
10. Children’s Privacy
The Platform is not directed to children under 13 (or under 16 in the EU/EEA), and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact help@turnkey.coach and we will delete it promptly. Coaches who work with minor athletes must obtain verifiable parental or guardian consent and assume responsibility for compliance with laws applicable to minors.
11. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Services.
After account deletion:
- Account profile and content are deleted within 30 days upon request, except where retention is required for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes.
- Payment and billing records are retained for at least 7 years to comply with U.S. tax and accounting obligations.
- Backup copies may persist for a limited period after deletion before being deleted or overwritten.
- Aggregated, de-identified data may be retained indefinitely for analytics and service improvement.
- API and MCP request logs are retained for a limited period for security and debugging.
- Apple Health and Health Connect data: data already synced is kept in your account until you delete your account (including copies in change history), or until you ask us to delete it at help@turnkey.coach; disconnecting stops new syncing but does not delete synced data. After account deletion, residual copies in backups are kept for a limited period before being deleted or overwritten. See Section 13.
- Third-party OAuth credentials (e.g., Zoom tokens) are immediately and permanently cleared upon disconnection, token-refresh rejection, or account deletion — no retention period applies.
If you would like us to expedite deletion or have questions, contact help@turnkey.coach.
12. Security
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit (TLS), encryption at rest for sensitive fields, role-based access controls, audit logging, and routine security reviews. No system is perfectly secure; we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by applicable law.
13. Health-Related Information
The Platform allows users to record and share health-related information such as bodyweight, training load, injury history, and recovery indicators. TurnKey Coach is not a HIPAA-covered entity, and the Platform is not intended to receive Protected Health Information (“PHI”) as defined under HIPAA. Do not submit PHI through the Platform. Coaches and clients should consult a qualified healthcare professional before beginning any training program; nothing on the Platform is medical advice.
Apple Health and Health Connect. If you choose to connect Apple Health (iOS) or Health Connect (Android) in the TurnKey Coach app, we read only the data types you approve: steps, body weight, sleep, and resting heart rate. On Android, with your permission, this may include historical data recorded before you connected. We only read this data; we never write data to Apple Health or Health Connect. We do not use iCloud to store your health data. Your device’s own backups (iCloud or Google) may include limited app data, such as settings and cached content.
We use this data only to provide TurnKey Coach’s fitness and coaching features: displaying it to you and to the coach you work with inside TurnKey Coach. We do not use it for advertising or marketing, for data mining or profiling, for the analytics, research, and personalization purposes described in Section 4, or to train artificial-intelligence or machine-learning models. We never sell it, never transfer it to advertising platforms, data brokers, or information resellers, and never use it to determine credit, insurance, employment, or lending eligibility.
We do not share Apple Health or Health Connect data with third parties, except: – (a) Service providers. Infrastructure providers that host and operate the Platform on our behalf (for example, our cloud hosting provider), as described in Section 5.2, only on our instructions, only to provide the service, and under contractual confidentiality and data-protection obligations. – (b) Apps you choose. If you authorize a third-party app (including an AI assistant) to access your TurnKey Coach account, it will not receive Apple Health or Health Connect data unless you separately turn on health-data sharing for that app on a screen that names the app and the data types. Apps connected before this setting was available start with health-data sharing turned off. Coaches can disconnect an AI assistant at any time in Settings > Integrations > [assistant name] > Connected assistants > Disconnect; anyone else can ask us to revoke an app’s access by contacting help@turnkey.coach. We do not control how that app uses the data after it receives it; its own privacy policy governs. – (c) Legal requirements. Where we are required to by law, as described in Section 5.4. – (d) Business transfers. As part of a merger, acquisition, or sale of assets, as described in Section 5.5. We will require the recipient to continue to handle the data in accordance with this section and to obtain your consent before any materially different use.
We protect this data with reasonable administrative, technical, and organizational safeguards, including encryption in transit. You can stop syncing at any time in Settings > Integrations > Apple Health / Health Connect in the TurnKey Coach app, and you can revoke access in your Apple Health or Health Connect settings. When you disconnect, we stop reading new data; data already synced remains in your TurnKey Coach account until you delete your account, as described in Section 11, or until you ask us to delete it by contacting help@turnkey.coach. After account deletion, residual copies in backups are kept for a limited period before being deleted or overwritten.
14. Linked Websites
The Platform may contain links to websites and services operated by third parties. This Privacy Policy applies only to TurnKey Coach. We encourage you to review the privacy policies of any third-party site you visit. We are not responsible for the privacy practices of third parties.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and/or by a prominent notice within the Platform before the changes take effect. The “Last Updated” date at the top of this policy reflects the most recent revision.
16. Text Messages
If you turn on text messages in the TurnKey Coach app, you choose which texts you want from your coach’s business: coaching texts about your training, and, only if you separately check a box, promotional texts such as program announcements and offers. We collect your mobile number and a record of each consent you give (the wording you agreed to, which options you chose, the business you agreed to hear from, the date and time, your IP address and browser or app details). Your coach’s business is the sender of these messages; TurnKey Coach (Barbell Logic, Inc.) delivers them on its behalf. For example, a coaching business that uses TurnKey Coach can send its clients texts this way under its own business name. One-time verification codes are sent by TurnKey Coach (Barbell Logic, Inc.).
We use this information only to send you the texts you asked for, to honor your opt-out, to apply sending-time limits, and to keep a record of your consent.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message originator opt-in data and consent are excluded from every category of sharing described in this policy (including Sections 5.3 and 5.5) and will not be shared with any third parties, except (a) the text message provider that delivers messages for us (Section 5.2), (b) the coach’s business you opted in to, which can see whether your texts are on, and (c) where required by law. Your consent to texts from one coach’s business is never used to send you texts from any other business.
Reply STOP to any text, or turn texts off in your account settings, to opt out at any time; reply HELP for help. See our SMS Terms & Conditions.
17. Contact
Questions, comments, or requests regarding this Privacy Policy should be directed to:
TurnKey Coach (Barbell Logic, Inc.)
2333 Dearborn Street
Springfield, Missouri 65807
United States of America
Email: help@turnkey.coach
Effective as of October 8, 2026
Last updated on October 8, 2026
Text Message Terms
Program name: TurnKey Coach Client Messaging
TurnKey Coach is operated by Barbell Logic, Inc. These terms cover the text messages you may receive from your coach or gym through the TurnKey Coach platform. Messages may show your coach’s or gym’s business name.
What the program is
If you are a client of a coach or gym that uses TurnKey Coach, you can choose to receive text messages from your coach about your training. These messages relate to the coaching you already receive. They include welcome and set-up messages when you start, check-ins about the workouts you have logged and how consistently you have been training, and congratulations when you set a personal record.
We do not send promotional or marketing text messages through this program.
How you join
You opt in yourself, inside the TurnKey Coach app. In your account settings you enter your own mobile number and choose to turn text messages on. We send a six-digit code to that number. You enter the code to confirm the number is yours, and you tick a box agreeing to receive messages. Your number can only receive messages after you have done both.
A coach cannot opt you in. A number that a coach entered for you, and that you have not confirmed with a code, will never receive a message from us. Consent is not a condition of any purchase.
How often we message you
Message frequency varies and depends on your coaching. Most clients receive a few messages per month. During your first month you may receive a few more while you get set up.
Cost
Message and data rates may apply. TurnKey Coach does not charge you for these messages, but your mobile carrier may charge you for receiving them, depending on your plan.
How to stop
Reply STOP to any message to opt out. We will stop sending right away and send you one final message confirming that you have been unsubscribed. You can also turn text messages off at any time in your TurnKey Coach account settings.
If you replied STOP and later change your mind, reply START to the same number. If you turned text messages off in your account settings, you can turn them back on there.
How to get help
Reply HELP to any message for help and contact details. You can also email us at help@turnkey.coach.
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and your phone.
Eligibility
You must be at least 18 years old, or have the consent of a parent or guardian. You must be the account holder for the number you provide, or have the account holder’s permission to opt it in.
Your information
We handle the information in this program as described in our Privacy Policy. We do not sell your mobile number, and we do not share it with third parties for their own marketing.